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Summary from Dairy PROS meeting

More than 100 people attended the Dairy PROS workshops, hosted by the Center for Dairy Excellence and Penn State Dairy Alliance across the state in July.

Dr. Robert Milligan, who is a senior consultant with Dairy Strategies, LLC, and professor emeritus at Cornell University, led a discussion and case study review on building customer relationships in challenging economic times. “Relationships are all about trust,” he told participants. “Increasing the trust your customers or clients have in you improves the relationship you have with that customer.”

Following Dr. Milligan’s presentation, Dr. Lisa Holden and Rebecca White from Penn State Dairy Alliance reviewed the PA Dairy Tool and provided a case study on how one farm improved its performance and profitability through using the tool. The PA Dairy Tool was created by Penn State Cooperative Extension to help dairy farm families identify bottlenecks to profitability in the operation.

To view presentations, click on the links below:
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